Orders & Shipping Process

ORDER PROCESSING
Orders are processed and shipped within 5 to 7 business days pending availability (excluding holidays). When we have processed your order, we will send you a confirmation email with delivery information.

NOTE: Orders with multiple items may be filled from several locations and may arrive separately. You will not incur additional shipping charges under this circumstance.

SHIPPING
We love our customers and are thrilled to reward you with FREE SHIPPING* within the U.S. (excluding Hawaii and Alaska) on all orders!

We ship via FedEx Ground for domestic orders. FedEx Ground delivery time is 2 to 5 business days within the Continental U.S. (excluding Hawaii and Alaska). We do not ship to P.O. Boxes. There is a flat rate shipping fee of $20.00 to ship to Hawaii and Alaska.

INTERNATIONAL ORDERS
Our standard rate for International Shipping is $25.00. International shipments may be subject to duties and taxes upon delivery. We are not responsible for any additional charges incurred during transit. All duties and taxes must be paid by recipient. For more information on duties and taxes, please contact your local customs office.

EXPEDITED ORDERS
FedEx Priority Overnight and 2-Day AM services are available upon request. To expedite your order, please call us at (646) 797-9269 to place your order by phone. We accept phone orders Monday through Friday 9am-4pm EST. Please note: Immediate shipments depend on item availability. Priority Overnight and 2-Day AM rates will be based on your shipping address. If you have general questions about expediting your order, contact us at info@jlanijewels.com.

LOST OR STOLEN PACKAGES

JLANI Jewels is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, JLANI Jewels will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

*Not valid when shipping to multiple addresses.